Refund policy

Returns and Refunds

Wedding dresses
All wedding dresses are final sale. This includes made to order dresses and sample dresses, whether bought online or in our studio. Once your order is placed, wedding dresses cannot be cancelled, returned or exchanged.

Made to order dresses, and veils and accessories made to order for you, are made by the designer to your chosen size and specification. Once your order has been placed with the designer, we cannot change the style, fabric, colour or size. Please see our Made to Order Terms for full details.

Sample dresses are sold as seen, in the condition described on the product page, and may show light signs of being tried on in our studio. Before you buy, you are welcome to ask us for close up photos or a video, or to book an appointment to try the dress on in our Ulverston studio.

Accessories
Full price, in stock accessories bought online can be returned within 30 days of delivery. Sale items cannot be returned.

To be eligible for a return, your item must be unworn, unused and unaltered, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.

If you would like to try an accessory on, please do so indoors, on a clean surface, without makeup, fake tan, perfume or deodorant, and without removing any tags. If an item comes back worn, marked or damaged, we may refuse the return or reduce your refund.

For hygiene reasons we cannot accept pierced earrings or underwear (such as tape, knickers and bras) once they have been unsealed. We also cannot accept gift cards, or any item that has been altered.

How to return an accessory
Email hello@bellelueurbridal.com with your order number and the item you are returning. Please do not send anything back before we reply, as parcels sent without a return request cannot be accepted.

Returns go to: Belle Lueur Bridal, County Square Studios, County Square, Ulverston, LA12 7LZ. Please use a tracked and insured service and keep your proof of postage, as we cannot accept responsibility for parcels lost on their way back to us.

International returns are sent at your own cost. Please mark the parcel "returned goods". We cannot refund duties or taxes paid on delivery, and parcels that arrive with UK import charges to pay may be refused.

Refunds
Once your return arrives and has been checked, we will email to let you know whether your refund is approved. Approved refunds go back to your original payment method, or to Klarna if you paid with Klarna, within 10 working days. A returns processing charge of £1.99 per order is deducted from accessory refunds. Your bank may take a few extra days to show the refund. If you have not received it 15 working days after approval, please contact us at hello@bellelueurbridal.com.

Exchanges
We do not offer exchanges. Please return the item and place a new order.

Faulty, damaged or wrong items
Please check your order as soon as it arrives. If anything is faulty, damaged or not what you ordered, email photos to hello@bellelueurbridal.com within 48 hours of delivery so we can put it right as quickly as possible.

Delivery delays
Delivery dates are estimates. We are not responsible for delays caused by designers or couriers, and a delay is not grounds for a refund. If your wedding date is close, please contact us before ordering.

Nothing in this policy affects your statutory rights.